1. General

1.1.
• Once an order is confirmed and cooked no cancellations are allowed.


1.2.
• Unless the order explicitly states otherwise DELIVERY CHARGES always apply.


1.3.
• DELIVERY CHARGES can be varied (UP or DOWN) from time to time without notice. Night time orders (after Midnight) usually incur a higher charge.


1.4.
• We will in exceptional cases deliver OUTSIDE OUR NORMAL RADIUS, but food may take a lot longer than usual to arrive and delivery charges will increase accordingly.


1.5.
• We reserve the right to DEMAND LEGAL PAYMENT for goods once delivered or in case of rejected or fraudulent card payments.


1.6.
• Promotions are reviewed without notice and may be withdrawn. Promotions may not be abused.


1.7.
• We strive to cook food to a high standard. In cases where you are less than satisified we will re-deliver a fresh order (which must be paid for in full) subject to manager approval. The original food must be returned. WE WILL NOT RE-COOK FOOD which is found to be of a reasonable standard thereby voiding your right to a fresh order.


1.8.
• Subject to the DELIVERY/REFUNDS terms, CUSTOMERS must strive to order WITHIN OPENING HOURS, as NO REFUND will be given for a CARD ORDER placed outside OPENING HOURS. Any customer who becomes threatening or abusive may have their account suspended or terminated.


1.9.
• Our aim is to ensure you receive delicious hot food. If the takeaway you ordered from is closed and/or is refusing to deliver the food we reserve the right to send your order to an alternative takeaway.